According to the Report, has paid out an amount over $559 million has been paid by the Futures Insurance Fund to compensate traders through June 30, 2025: a significant contribution to maintaining market stability and ensuring unprecedented user protection. The program is aimed at creating a safer environment for trading and supporting the traders via loss coverage that occurs during forced liquidations and their mitigation of financial risks.
Further, MEXC gives accounts of recovering users’ assets through its customer support department in 2,428 deposit errors, recovering 1.1 million USDT for the users.
As some of these errors may be accidental on the user’s side, asset recovery support plays that extra mile in terms of peace of mind. The users can request refunds for funds sent to the wrong address, involving unsupported tokens or containing incorrect memo/tag information.
In addition to platform security, MEXC is also ever-vigilant against hacks and illicit transactions; this reportedly is evident from the data published in the Report. 709 assistance requests were processed by the platform during May-June 2025. MEXC acts efficiently on two types of cases: user asset theft; cases where users request for urgent freezing of accounts; and law enforcement initiated cases wherein users or law enforcement agencies have taken official steps. During this period, MEXC handled 124 official freeze requests with official law enforcement documentation. In total, 41 cases were successfully intercepted — covering both user asset theft incidents and enforcement-driven asset freezes. During this period, MEXC handled 124 official freeze requests with official law enforcement documentation
Additionally, the exchange is taking action to address reports of stolen or hacked funds being deposited onto their platform and is constantly monitoring suspicious activity and freezing affected accounts.
These continuing efforts show MEXC’s bigger commitment to maintain security, cooperate with regulators, and maintain industry-level transparency. Over-collateralized reserves, responsive asset protection systems, and a strong legal infrastructure are the methods that MEXC employs to provide a trusted environment for global crypto traders.
It is led by its goal of elevating industry standards to support the long-term development of digital assets worldwide and offer secure, resilient, and user-first trading experiences.
