It’s been an interesting month for American Airlines which started out with Malcolm in the Middle star Frankie Muniz calling out the airline for losing his bag on a flight to Vancouver to shoot the reboot of the popular show.
“Just landed in Vancouver to start working on Malcolm tomorrow. But I have no clothes because @AmericanAir lost my luggage,” he said on social media. About 20 minutes later, Muniz received a familiar automated message from American Airlines.
“We’re sorry to hear about this and truly apologize for any inconvenience caused. Please send us your confirmation code via DM, and we’ll investigate the issue to find a solution,” the message read.
Just a few weeks later on Thursday, April 24, the company announced its first quarter earnings revealing a $473 million loss – wider than the $312 million loss it posted in 2024, with revenue of $12.55 billion, up 0.7% from the first quarter in 2024. Following the financial announcement, the airline made the decision not to include full-year guidance for investors due to economic uncertainty.
Fast forward two days later and American announced some good news – for select travelers. According to a report from the Houston Chronicle, American Airlines is changing how premium passengers are allowed to use their in-flight entertainment.
The report states “premium passengers can keep watching movies or listening to audiobooks until they reach the gate, then simply leave the luxury, airline-provided Bang & Olufsen headphones at their seats” instead of giving up their headsets before the flight starts its landing procedures.
An American spokesperson said, “it’s also great news for our flight attendants who can focus on taking care of our customers during the flight instead of collecting headsets.”
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