A lot of companies have already advanced in incorporating AI into their SaaS offerings:
Freshworks, a customer support and CRM software company, plans to deploy AI agents throughout its platform by the end of 2025. These agents will assist customers, respond to questions, and take action.
ServiceNow, its HR, IT, and finance platform, is banking on AI to expand its business. It utilizes agents for standard requests, such as resetting passwords or approving leaves.
Adobe’s new AI tools help marketing teams whip up content, analyze customers, and automate design.
AI-first startups such as Artisan and are developing SaaS platforms without a user interface, instead relying solely on smart agents that perform actions in response to voice or text inputs.
