Marc Benioff says AI is radically reshaping Salesforce, and 51% of Q1 hiring was internal as thousands of employees were redeployed

• The enterprise software company’s CEO said humans must remain “at the center of the story” as they possess the ability to express compassion. But Marc Benioff also highlighted the ways AI is creating massive change in Salesforce, including in its own workforce. Hiring for engineering roles has largely been on pause.

Salesforce CEO Marc Benioff, who is known for highlighting the transformative power of artificial intelligence, said AI can either replace us or enhance us.

He thinks it must be the latter.

“As the CEO of a technology company that helps customers deploy AI, I believe this revolution can usher in an era of unprecedented growth and impact,” Benioff wrote in a Financial Times op-ed on Thursday. “At the same time, I believe humans must remain at the center of the story.”

That’s because humans have a “superpower” that AI doesn’t, namely the ability to express compassion or truly connect with other people, he added.

Those uniquely human advantages have given rise to history’s greatest inventions as well as the formation of businesses that seek to solve the world’s problems.

Even with the emergence of AI agents that can learn and carry out tasks for us, Benioff maintained they will enhance, not replace, humans.

Still, he acknowledged AI is driving immense change across businesses, including his own. For instance, AI agents managed by humans are resolving 85% of customer service queries, and 25% of net new code for research and development was generated by AI in the first quarter.

“Jobs will change, and as with every major technological shift, some will go away—and new ones will emerge,” Benioff added. “At Salesforce, we’ve experienced this first-hand: Our organization is being radically reshaped.”

Thousands of employees have been redeployed, and hiring for engineering roles has largely been on pause, he explained. In fact, 51% of Salesforce’s hiring in the first quarter was internal.

His comments come as he and other tech CEOs have recently pointed out how much AI is doing now. Last month, Benioff said AI does up to 50% of all work at Salesforce, in key functions like engineering, coding, and customer support. In May, Microsoft CEO Satya Nadella said 20%-30% of the tech giant’s code is written by AI. And in April, Google CEO Sundar Pichai said more than 30% of code at his company is generated by AI.

Benioff also predicted at the World Economic Forum in Davos early this year today’s cohort of CEOs will be the last to lead all-human workforces.