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M&S restores click and collect 15 weeks after systems hacked

STORY: British retailer Marks & Spencer has resumed taking click and collect orders for clothing after a nearly four-month hiatus following a cyber hack and data theft.

In April, the 141-year-old company stopped taking online orders through its website and app for home deliveries and collection from stores.

That was three days after disclosing it was managing a “cyber incident”.

It gradually resumed taking online orders for delivery from June 10th.

But click and collect services had remained suspended.

M&S’s website said on Monday that click and collect had resumed for fashion, home and beauty products.

The company did not respond immediately to a request for comment.

Shares in M&S were up 1% in early trading on Monday, paring 2025 losses to 11%.

In May, M&S forecast the hacking of its systems would cost it about $404 million in lost operating profit for the financial year.

Though it hopes to halve the impact through insurance and cost control.

In July, UK police arrested four people as part of their investigation into the hack and other attacks on the Co-op and Harrods.

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